Since Rob Buergisser joined Quantum as Chief Customer Officer in July 2025, our Services team has been evolving—with one clear goal: to serve our customers better. Rob has helped reshape our support structure, team roles, and overall approach to ensure we’re more aligned with customer needs and focused on delivering great customer experience.

“As the Quantum product portfolio is complex,” Rob shared, “the Support and Services team has realigned to provide excellence across all our products and solutions.”

One of the biggest improvements? Better tools and technology to support our customers —wherever they are in the world.

In today’s digital world, waiting on hold for support just doesn’t cut it. That’s why we’ve invested in online tools that let you:

• Get help instantly through self-service
• Access product documentation and how-to guides
• Search our knowledge base for similar issues
• Log new support cases or questions
• Receive timely responses based on your service level agreement (SLA)

All of this is available through MyQuantum – your one-stop Service Delivery Platform. With MyQuantum, you can manage support cases, find answers fast, and access training and documentation, all in one place. Need quick answers? Try the built-in AI-powered ChatBot. Just ask a question about any Quantum product and see how it helps.

Another powerful tool we offer is Cloud-Based Analytics (CBA), also available through MyQuantum. CBA lets you monitor the health of your Quantum systems anytime, anywhere—at no extra cost if you have a valid service contract.

With CBA, both you and our support team can see how your systems are performing—without needing to be on-site. That means faster insights, quicker resolutions, and a smoother experience overall.

Want to learn more? Check out the CBA product page and datasheet. Quantum Cloud-Based Analytics | Quantum